Every YOUSTOMIZE product is made to order — printed individually for you after purchase. Because production begins immediately after your order is placed, we cannot accept returns for size errors, color preference changes, or change of mind.
Please consult our size guide and review your order carefully before confirming.
DEFECTIVE OR DAMAGED ITEMS
We stand fully behind every item we ship. If your order arrives damaged, defective, or with a production error, we will make it right — and you will not need to ship anything back.
Contact us within 30 days of delivery at hello@youstomize.store with:
Once reviewed, you choose:
NO EXCHANGES
Because every item is custom-made at the time of order, we do not offer exchanges. What we do offer is full accountability: if anything is wrong due to a defect or production error, we replace it or refund it in full — no return required.
RETURN WINDOW
All defect and damage claims must be submitted within 30 days of your confirmed delivery date. Claims submitted after this period cannot be accommodated.
REFUND PROCESSING
Approved refunds are returned to your original payment method. Processing times vary by bank or card provider and are outside our control.
If your refund has not appeared after 5–7 business days, contact your bank first. If the issue persists, reach out to us at hello@youstomize.store and we will follow up.
SALE & PROMOTIONAL ITEMS
Items purchased at a discounted or promotional price are not eligible for preference-based refunds. However, defective or damaged sale items are fully covered under the same quality guarantee above — no exceptions.
QUESTIONS
Contact us at hello@youstomize.store. We respond within 24–48 hours on business days.